CRM Product Manager

    • Job Tracking ID: 512231-603490
    • Job Location: Greenwood Village , CO
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: January 03, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The CRM- Product Manager will serve as a solutions architect, subject matter expert and as a business process specialist. The person in this position devise and consider multiple creative and innovative solutions for new product offerings and process improvements to support the company’s growth.


In this position, you will serve as top-level technical expert in the analysis, design, implementation, and maintenance of all assigned projects. You would also translate new product needs into a technical solution that would be implemented either through configuration of existing systems or new software development.

  • Develop CRM system requirements with key stakeholders including strong understanding of customer data and effective master data management practices.

  • Manage the product lifecycle of new features from planning to completion.

  • Develop strong, productive relationships with business stakeholders.

  • Ensure a healthy and timely workflow by providing strong direction and prioritization.

  • Maintain tight focus on the most important initiatives, and develop and track to timelines.

  • Manage up and provide management visibility into project status and tracking.

  • Confirm the accuracy of Wireframes and UI design, led by the User Experience Team to support the product requirements and align with best UX practices.

  • Ensure adequate quality assurance testing, and user acceptance testing is conducted as needed for new features.

  • Identify and evaluate opportunities for continuous improvement

  • Benchmark & educate on CRM industry best practices to influence key organization decisions- balancing people, process, and technology.

  • Manage the process of new ideas from internal stakeholders and external vendors.

  • Establish and drive the product strategy and vision for each aspect of the CRM system as it relates to the customer experience (e.g. Omni-channel communications, online & in-store sales processes, delivery, customer service, issue resolution, etc.).

Experience and Skills:


  • Bachelor’s degree in Systems Engineering, Applied Math, Quantitative Business or similar
  • Managing highly integrated software projects and Automation platforms
  • Product management experience
  • Understanding of Sales operations and campaign management a plus
  • Experience with user training on software platforms
  • Experience working in an agile and collaborative environment
  • Extensive understanding of software requirements and design process documentation
  • Experience working and interacting with a software engineering group
  • Experience with Salesforce, SugarCRM, Infusionsoft or other CRM system a plus
  • SQL,HTML skills a plus