CRM Product Manager

    • Job Tracking ID: 512231-603490
    • Job Location: Greenwood Village , CO
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: January 03, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

The CRM- Product Manager will serve as a solutions architect, subject matter expert and as a business process specialist. The person in this position devise and consider multiple creative and innovative solutions for new product offerings and process improvements to support the company’s growth.

ESSENTIAL FUNCTIONS:

In this position, you will serve as top-level technical expert in the analysis, design, implementation, and maintenance of all assigned projects. You would also translate new product needs into a technical solution that would be implemented either through configuration of existing systems or new software development.

  • Develop CRM system requirements with key stakeholders including strong understanding of customer data and effective master data management practices.

  • Manage the product lifecycle of new features from planning to completion.

  • Develop strong, productive relationships with business stakeholders.

  • Ensure a healthy and timely workflow by providing strong direction and prioritization.

  • Maintain tight focus on the most important initiatives, and develop and track to timelines.

  • Manage up and provide management visibility into project status and tracking.

  • Confirm the accuracy of Wireframes and UI design, led by the User Experience Team to support the product requirements and align with best UX practices.

  • Ensure adequate quality assurance testing, and user acceptance testing is conducted as needed for new features.

  • Identify and evaluate opportunities for continuous improvement

  • Benchmark & educate on CRM industry best practices to influence key organization decisions- balancing people, process, and technology.

  • Manage the process of new ideas from internal stakeholders and external vendors.

  • Establish and drive the product strategy and vision for each aspect of the CRM system as it relates to the customer experience (e.g. Omni-channel communications, online & in-store sales processes, delivery, customer service, issue resolution, etc.).

Experience and Skills:

REQUIREMENTS/QUALIFICATIONS:

  • Bachelor’s degree in Systems Engineering, Applied Math, Quantitative Business or similar
  • Managing highly integrated software projects and Automation platforms
  • Product management experience
  • Understanding of Sales operations and campaign management a plus
  • Experience with user training on software platforms
  • Experience working in an agile and collaborative environment
  • Extensive understanding of software requirements and design process documentation
  • Experience working and interacting with a software engineering group
  • Experience with Salesforce, SugarCRM, Infusionsoft or other CRM system a plus
  • SQL,HTML skills a plus