Account Representative - Dover, NH or Kingwood, TX

    • Job Tracking ID: 512231-606951
    • Job Location: Kingwood, TX
      Dover, NH
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: January 30, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:


This position is responsible for the collection of past due receivables and arranging the work-out of past due contracts: reducing delinquency to the lowest possible level and minimizing financial loss. The position can reside at either the Dover, NH or Kingwood, TX Ascentium Offices.


  • Review, analyze and collect past due contracts, and determine the most effective method of maximizing financial recovery, while at the same time adhering to policy, procedure and compliance standards.

  • Produce a high volume of outgoing telephone calls while at the same time receive incoming telephone calls, in order to effectively cover the assigned workload on a daily basis.

  • Achieve delinquency goals as prescribed by Management.

  • Negotiate with customers, attorneys and other parties of interest in order to secure appropriate workout arrangements and bring past due contracts into compliance.

  • Establish and monitor workout arrangements.

  • Accurately document collection activities on computer system.

  • Identify potential problem contracts or portfolios in assigned workload, and immediately review problems or concerns with the supervisor.

  • Conduct timely credit and/or asset investigations on customers as necessary, and submit formal written recommendations to supervisor.

  • Resolve complicated billing items, cash postings, property tax billing, and any other past due collection charges or fees.

  • Investigate and resolve contracts that have equipment problems, insurance claims or those requiring casualty and liability insurance follow-up.


  • Any other duties within the scope and ability as directed by the Manager.

  • Assure a confidential work ethic regarding all company policies, procedures and any pertinent information.

Experience and Skills:


  • Working knowledge of personal computers, Microsoft Word, Microsoft Excel and Microsoft Outlook as well as limited use of the Internet for business purposes.

  • Incumbent must be aware of the laws, regulations and rulings governing commercial financial transactions, insolvency and bankruptcy.

  • Excellent verbal and written communication skills.

  • Organizational skills, accuracy and the ability to prioritize tasks.

  • Ability to analyze information and make decisions independently.

  • Utilize problem solving skills to complete job responsibilities.

  • Strong negotiating skills.


  • Must possess 3+ years commercial collection experience or have obtained in other positions skills directly relating to collection abilities that would include which required high call production, familiarity with financing terminology, collection regulations and effective communication skills

  • High School Diploma or its equivalent.


  • This position is performed in a non-smoking office environment with the incumbent working area being a modular cubicle.

  • This position has high volume workload. Incumbent must be committed to a regular productive work schedule that may fluctuate depending upon caseload assignment.

  • Dress code for the office is business casual which will be tasteful, clean and neat, befitting a reasonable persons definition of business dress. Specific dress may be dictated by events occurring in the office on any given day.

  • Overtime may be required before or after regular work hours or on weekends or holidays.

  • Adherence to a structured vacation schedule may be required.

  • This position requires the incumbent to be able to sit at the assigned work area for extended periods of time.

  • Ascentium Capital believes in and operates under the 'team' concept: therefore, at times the incumbent may be asked to perform duties other than those listed above in order to lend a helping hand to other workers.